This Privacy Policy explains how FEROX, operated by Ferox Machinery Equipment (Yantai) Co., Ltd. in Yantai, Shandong, China, handles personal information collected through this website and related business communications.
Information we collect
When you request a quotation or contact FEROX, we may collect your name, company, work email, telephone or WhatsApp number, country, product requirements, excavator or carrier details, order information, and the content of your message. Our hosting and security providers may also process standard technical information such as IP address, browser type, device information, referring page, and request time.
How we use information
We use information to respond to inquiries, recommend suitable models, prepare quotations, coordinate orders and delivery, provide warranty or after-sales support, prevent misuse, maintain business records, comply with legal obligations, and improve website content and service quality.
Legal grounds
Where applicable law requires a legal basis, processing may be necessary to take steps at your request before entering a contract, to perform or administer a contract, to meet legal obligations, or for FEROX’s legitimate interests in operating and protecting its business. We rely on consent where required, including for optional marketing or non-essential cookies.
Cookies and analytics
The current website does not intentionally use advertising cookies. WordPress, hosting, security, analytics, contact-form, embedded-content, or social-media services added later may set cookies or process technical data. This policy and any required cookie controls should be updated when those services are enabled.
Sharing and service providers
Information may be shared only as reasonably necessary with authorized FEROX personnel, hosting and IT providers, form or email service providers, logistics partners, payment or compliance providers, and other suppliers involved in answering an inquiry or fulfilling an order. FEROX does not sell personal information collected through website inquiries.
International transfers
Because FEROX serves international customers, information may be processed in China or in other countries where our service providers or transaction partners operate. Where required, we use appropriate contractual or organizational safeguards for international transfers.
Retention
We retain inquiry and transaction records only for as long as reasonably necessary for sales follow-up, order performance, warranty support, dispute handling, security, accounting, and legal compliance. Retention periods may vary according to the type of record and applicable requirements.
Security
We use reasonable administrative, technical, and organizational measures to protect information. No website, email system, or internet transmission can be guaranteed completely secure.
Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing, and to withdraw consent where processing is based on consent. We may request information needed to verify your identity before completing a request. You may also have the right to contact your local data protection authority.
Children
This is a business-to-business website and is not directed to children. FEROX does not knowingly collect personal information from children through this website.
External links
This website may link to third-party websites or social platforms. Their privacy practices are controlled by their respective operators and are not covered by this policy.
Policy updates
We may update this policy when website functions, service providers, or legal requirements change. The date at the top of this page identifies the latest version.
Contact
For privacy questions or requests, email info@feroxbreaker.com or write to FEROX at No. 1, Zhaoxian Middle Road, Fuxin Street, Yantai, Shandong, China.