FFEROX

After-sales policy

Warranty and After-Sales Support

A practical framework for claims, service records, wear parts, and replacement support.

Important: The final commercial contract and model-specific warranty agreement take priority over this website summary.

Standard warranty framework

FEROX currently presents a 12-month warranty framework for eligible manufacturing defects in main components. Final coverage, start date, hours limits, and exclusions must be confirmed in the sales contract.

Common exclusions

Normal wear parts, incorrect carrier matching, insufficient maintenance, contamination, improper gas charging, unauthorized modification, misuse, external impact, and operation outside approved hydraulic limits may be excluded.

Evidence required for a claim

  • Product model and serial number.
  • Order or invoice reference.
  • Carrier brand, model, hydraulic flow, and pressure.
  • Operating hours and application.
  • Maintenance and lubrication record.
  • Photos and video showing the issue.

Claim process

  1. Submit the evidence package.
  2. Technical review identifies likely cause and any missing information.
  3. FEROX confirms troubleshooting, replacement parts, repair guidance, or claim decision.
  4. The dealer records the completed corrective action.

Spare parts support

Dealers can plan wear parts and service kits with the original order. Model and serial-number records should be retained to prevent incorrect part selection.